Delivery & Returns

Dispatch Times

Sandra Liscio is a micro business, and we only keep a small number of products in stock.  A lot of products are actually made to order for my lovely customers, which does mean they can take up to 10 working days to be dispatched.  At busy periods such as Christmas, or for personalised orders, it may take up to 15 working days to dispatch, and this does not include the delivery time.  If you have any concerns about your delivery date, or need an item quickly then please do get in touch as I will always try my best to accommodate your needs.   

 

Updates for EU Countries

From July 2021, VAT will be charged on all imports (your orders) to the EU regardless of value. As a micro business I'm not currently able to collect tax at the order stage, so you will receive a separate VAT charge which you will need to pay, in addition to any customs duties, when your order arrives. Orders placed via our website for the EU do not include VAT.

If your order has shipped I can not accept cancellations due to these additional charges. 

 

International Orders - Customs, Duties & Taxes

Sandra Liscio is based in the UK.  International orders are generally sent by International Standard post, with delivery usually taking 1-2 weeks from dispatch date (not order date), however this may vary depending on customs clearance. You will be notified of your dispatch date by email.  Please note international delivery times can vary, especially at busy periods such as Christmas (this season will also have postage cut off dates) so please allow sufficient time when placing your order.  International customs duties or taxes need to be paid by the customer, this may include orders sent as gifts to international countries.

 

UK Orders

UK online orders are generally sent by Royal Mail and you should receive them within 3-5 days of the dispatch date (not order date).  I will always notify you of your dispatch date by email.

 

Returns and Refunds

All my products are custom-printed to order, for this reason I cannot offer refunds. However, I do provide exchanges under the following condition: Exchanges are only available for large prints (50x50cm).

The item must be in its original, unused condition and packaging.
The costumer is responsible for all return shipping costs.
To start your exchange please contact me at shop.sandraliscio@gmail with subject of email “EXCHANGE REQUEST”. I will then send you the address where to send the item. Be sure to include your original order note with the package. Once I receive the returned item, I will process your exchange and send the new size to you.

Please note:
The cost of return shipping and any other associated fee are the buyer’s responsibility. I recommend using tracked shipping service for returns, as I cannot be held responsible for items lost in transit.

 

Faulty or Damaged items

In the unlikely event that your item arrives faulty or damaged, please email at shop.sandraliscio@gmail with a photo of the damage, and I will resolve the issue for you. Unfortunately we can't accept returns of personalised products, however if you do have any issues with a personalised item then please do get in touch as we may be able to help resolve the problem.

If your item is damaged or incorrect then we will endeavour to replace free of charge once we have more information from you.

 

Cancelling an order

All my prints are made to order, which means once your order has been placed, it is automatically sent and processed by my printing team. Unfortunately, I am unable to cancel orders once they have been received and processed.
If you wish to cancel an order please email us to check the order has not yet been processed and dispatched. We don't offer refunds or cancellations, however you can still get in touch to discuss potential options.  It is within our right to refuse a cancellation if the order has already been processed or dispatched.