FAQ

HOW DO I PLACE AN ORDER?
Simply click on the product and then on the 'Add to Cart' button. You will not have committed to buy at this stage.
Once you have added your products to your cart, click the little shopping basket icon at the top right of the webpage and continue to checkout to confirm your order. You can still amend your order at any point up until the “Payment” page.

CAN I ADD ITEMS TO MY ORDER?
If you have already placed your order, unfortunately I cannot add extra items into the system.
However, if you wish to order extra products please just pop another order through and let me know. If your original order has not yet been despatched I'll gladly combine postage and refund you the difference.
If your original order has already been despatched I cannot amend postage.

CAN I CANCEL MY ORDER?
If you wish to cancel your order, please let me know as soon as possible.
If you order has not been despatched I will cancel your order and issue a refund.
If I have despatched your order you will need to return it. All return information can be found in the 'Refund Policy' section.

DO ALL GOODS APPEAR EXACTLY AS THEY DO ON SCREEN?
I strive to ensure that all of my product photography is as clear and realistic as possible. However please be aware that the colour you see on the screen may differ slightly to the physical item. Every care is taken to ensure descriptions and measurements are accurate, however slight variations may occur.  

DO YOU SHIP WORLDWIDE?
I ship all over the world! Delivery charges are automatically calculated at checkout based on destination!
Please note international delivery times vary depending on location and may incur import costs if outside the EU.

HOW MUCH DOES SHIPPING COST?
UK standard shipping is FREE! 
Worldwide shipping costs are calculated based on destination.

MY ORDER HAS NOT ARRIVED WHAT DO I DO?

  • Orders to UK locations should arrive within 2-5 days of dispatch.
  • Orders to EU destinations usually take around 7-10 days.
  • Orders to the US/Canada/Rest of World usually take around 14-21 days.

Occasionally there can be unexpected delays during transit, which are beyond our control.
Please allow up to 21 days after dispatch before contacting me about missing orders. After which I will be more than happy to locate your missing parcel.
Firstly, please refer to your order confirmation email & check that the address you provided us with was complete & correct.
If you order has not arrived please email me, quoting your order number and we can go from there.

WHEN WILL I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?
Once you place your order, you will receive a confirmation email to let you know that we've received it. I will then send you another email to let you know your delivery is on the way as soon as it's been posted!

CAN I COLLECT MY ORDER?
Collection is not available.